Critical insights on the state of IT
1. The problem with IT
Justin James: “Most IT departments consistently fail to deliver value! When all you’ve done is replace the intraoffice mail system with email and IM, and replaced the filing cabinets and accounts ledgers with databases and applications, all for a price so expensive that you wonder if it wasn’t cheaper to just pay people to do it instead, then of course IT doesn’t look like a profit center. And it isn’t. And when folks offer suggestions on how to improve it, the IT department likes to say ‘no.’ Sure, they usually have a good reason for it, but it still feels like stonewalling to the business folks.”
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