Getting Help & Self-Directed Learning

When you need help, you have a number of resources ready to assist.

  1. Introduction
  2. Table of Contents
  3. Common WFU Vocabulary
  4. WFU Laptops
  5. Networking
  6. Classroom Multimedia
  7. Printing
  8. Safety & Security
  9. WFU Google Suite for Education
  10. WFU Software & Services
  11. Additional Resources
  12. Getting Help & Self Directed Learning

Your Instructional Technologist

ITG Logo

Your assigned ITG member is always a great first step. They often know the answer to your question or know where you can get the answer. The ITG website and blog is also a rich resource that is updated on a regular basis.

The CAT

The Center for the Advancement of Teaching is a tremendous resource for WFU faculty. They offer a dedicated staff and great resources, all with the aim of helping to improve your teaching.

Information Systems

WFU IS logo

AskDeac is the Service Desk site. Sign in here to submit a ticket when you have a problem. Alternatively, you can also find the chat option and the phone number, if you want to speak with a WFU Service Desk staff member. Additionally, you can search the Knowledge Base for solutions to common problems and check the status of various technical infrastructure systems. Finally, the IS Department’s website provides another valuable resource for information on various WFU provided tools and technologies.

Canvas 24/7 Help Desk

Canvas logo

Canvas LMS offers 24/7 chat or phone support.
WFU-dedicated Canvas support line: 833.383.5792       
Or log into Canvas, click the “?” at the bottom of the black menu on the left of your screen, click the Chat link.

Qualtrics 24/7 Support

Qualtrics logo
  1. Go to the Qualtrics Support Portal
  2. Leave Username and Password fields blank. Click Sign in with SSO.
  3. In the Organization ID field, enter “wakeforest” without quotation marks
  4. Enter you WFU credentials
  5. Click Get Technical Support
  6. Choose the “Survey Platform & XM directory” product
  7. Click your choice of Live Chat, Phone Call or Email support

Kaltura’s FAQs and Knowledge Center

Kaltura logo

Kaltura provides an extensive FAQ page and Knowledge Center that offers written instructions and video tutorials.  The FAQ is also accessible in the main menu of your Wake Forest media space.  The User Guides and Technical Documentation link is located at the bottom of the page.